TERMS & CONDITIONS
Terms and Conditions for Atelier BLOCH ApS
General Information
Atelier Bloch ApS
Ved Volden 9, 5. tv., 1425 København K
CVR No.: 36932074
Phone: +45 23928808
Email: bloch@atelier-bloch.com
Prices
At Atelier BLOCH ApS, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.
Payment
Atelier BLOCH ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay. Payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for pricing errors and sold-out/discontinued items.
Delivery
Atelier BLOCH ApS aims to dispatch orders placed before 5:00 PM the same day; orders placed after this time will be sent the following business day.
We ship to all of Denmark. Shipping prices from DKK 35. Goods will be delivered to the delivery address specified at the time of ordering.
Your goods will be sent with PostNord or GLS.
NOTE: If there is no space at the pickup point, the package will be moved to the nearest pickup point, which you will be notified about. If any problems arise, please contact customer service.
Goods are delivered on all weekdays. Your item will be delivered 1-3 business days after ordering.
Special delivery terms apply to certain goods. The conditions will be stated specifically prior to the purchase of these goods.
Right of Complaint
A 2-year right of complaint is given in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. The complaint does not apply to faults or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after discovering the defect/fault. Atelier BLOCH ApS will cover return costs to a reasonable extent.
Upon returns, complaints, and exercising the right of withdrawal, please send to:
Atelier BLOCH ApS
Ved Volden 9, 5. tv., 1425 København K
Shipments sent cash-on-delivery (C.O.D.) are not accepted.
Refund
In the case of a refund, please enclose bank details in the form of reg. no. and account no. so the agreed amount can be transferred. This information can safely be provided by email or other electronic form, as it is non-sensitive information and will only be used for our fulfillment of the refund.
Right of Withdrawal
A 14-day full right of return is given on goods purchased in our webshop.
The period is calculated from the day;
Where you receive the order.
Get the last item in physical possession when it concerns an agreement on several different items, ordered in one order, but delivered individually or in several installments.
Get the last batch, or last part in physical possession when it concerns an agreement on delivery of goods consisting of several batches/parts.
The first item in physical possession when it concerns regular delivery of goods over a specified period.
Return costs you must cover yourself.
Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must no later than 14 days after return the shipment. The notification must be given by email at bloch@atelier-bloch.com. In the message, you must clearly make aware that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must fill out the enclosed Return Form and send the item to:
Atelier BLOCH ApS
Ved Volden 9, 5. tv., 1425 København K
You cannot cancel simply by refusing receipt of the item, without at the same time giving clear notification hereof.
Items Excluded from the Right of Withdrawal
The following types of goods are not included in the right of withdrawal:
Goods made to the consumer's specifications or given a clearly personalized touch.
Sealed goods which for health protection or hygiene reasons are not suitable for return, and where the seal has been broken after delivery.
Goods which due to their nature become inextricably mixed with others upon delivery.
Goods where the seal has been broken.
Completed non-financial services, if delivery of the service has commenced with the consumer's prior express consent and acknowledgment that the right of withdrawal ceases when the service is fully performed.
Return
You must send your order back without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct expenses in connection with returning. Upon return, you are responsible for the item being packed properly. You must enclose a copy of the order confirmation. Processing will be faster if you also fill in and enclose our Withdrawal Form.
You bear the risk of the item from the time of delivery of the item and until we have received it back.
We do not receive packages sent cash-on-delivery (C.O.D.).
Condition of the Item Upon Return
You are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested beyond what is described above, it is considered used. Which means that upon cancellation of the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore test the item without actually putting it into use.
Reimbursement
If you cancel your purchase, you will naturally get the amount you paid to us back.
In the event of an impairment in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you will be refunded, including delivery costs (except additional costs resulting from your choice of a delivery method other than the cheapest form of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal. Reimbursement will be carried out using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the reimbursement until we have received the goods back, unless you have provided documentation of having returned it before then.
Privacy Policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of delivering the goods to you and handling inquiries regarding your purchase. The processing takes place according to the rules in our privacy policy for Atelier BLOCH ApS. In it, you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.
Complaint Options – Overview and Links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35, 2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint to the European Commission's online dispute resolution platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA
If you submit a complaint here, you must state our email address: bloch@atelier-bloch.com